Draft a concise, reader-friendly article explaining how utility remote thermostat control programs work and why they exist. Start with a concrete, relatable scene of a programmed temperature change, then explain the economics for both utilities and customers, including potential savings and costs. Address privacy, consent, and how customers can opt in or out, followed by real-world examples from Washington state. Conclude with practical guidance for readers on evaluating whether to participate and what questions to ask their utility. Include a brief sidebar outlining common myths and truths about demand-response programs.